DEPICTION SOFTWARE'S PRIVACY STATEMENT and RETURN POLICY
INFORMATION COLLECTION AND USE
Depiction Software collects information from our website users and other customers. In this section of our Privacy Statement, we describe how we use it to provide better services to our customers.
WITH WHOM YOUR INFORMATION IS SHARED
We do not share personally identifiable information with other companies, and we agree to keep your information secure and confidential.
We will disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with our rights or property (either intentionally or unintentionally). Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission. We may share aggregate information, which is not personally identifiable, with others.
We use reasonable precautions to protect information about our customers while it is stored on our servers or in transit. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our customers' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users can check this policy from time to time to keep abreast of any changes.
Conditions and policy
for returning software to Depiction:
Software has been tested on the latest Windows operating systems. Depiction
Software guarantees all the programs to run on Windows XP, Vista
and Win 7. To effectively unlock the software on Windows Vista and Windows 7
the User Account Control (UAC) must be turned off.
stands behind all programs and guarantees each program to perform the functions
and features advertised on our website www.hardscapesoftware.com.
If for some
unexplained reason the program will not run on your computer we will refund
100% of your purchase
minus shipping costs.
If you own a MAC with
windows emulation we do not guarantee performance.
Depiction Software has
available thousands of decorative concrete patterns and colors on the market
for many manufacturers. Please view the decorative concrete manufacturers
listed on our websites and the library contents guaranteed, this list is
continuously updated so please check back. Products may be discontinued without
our knowing. Not everything might be showing on the website, but we guarantee
what does show.
Depiction Software has
many hardscape products available in many patterns and colors on the market for
many manufacturers. Please view the paver manufacturers listed on our websites
for availability, this list is continuously updated so please check back. Manufacturers
of the products may discontinue products without our knowing. Not everything
might be showing on the website, but we guarantee to have in the program what
is showing on the website.
Depiction Software has
thousands of plant material available in the Northern Hemisphere. Not every
plant may be showing on the website, but we guarantee what does show. The
plants that are on the program can be found at:
We supply tech support
for Depiction Software issues. We do not supply free software or Windows
training. If you need training beyond the tutorial videos, it is available for
a rate of $60 per hour (training sessions are in 15 min intervals).
Once a program has
been unlocked there is no returning. There are no exceptions to this policy
unless approved by Depiction Software.
You have 30 days from
the date of delivery to return any product that has not been unlocked for a
refund of 20% of the purchase price minus shipping costs. It is your
responsibility to return the software and have it back in our office by the 30th
day. Any items that you received as a bonus or free must also be
returned. If you unlock the software there is no refund. Depiction will not refund
software unless it is deemed unusable on your present hardware.
The products must be
shipped back to Depiction and a Depiction service tech must log into your
computer to remove all remaining files and images that are the property of
If your back up disk
is lost or damaged we will provide a replacement disk for $20.00 to cover
shipping and handling within the continental US (not including overnight or 2nd
day) other fees may apply to out of country shipments.
The imaging software
is a two dimensional program. It is not a 3D program and cannot make three
dimensional objects like serpentine walls, swimming pools or rotate a picture
from front to back. However, all the afore mentioned objects can be depicted
with actual photos shot at the correct perspective.
Ease of use, is a
relative term as we all know what looks easy for Tiger Woods or Eric Clapton
may not be easy for everyone. We guarantee the program works as it is shown on
the demo videos, on our website or youtube.com. There are no written
instructions for the program that come with the software, but there are over 50
training movies that teach every command tool and tutorials that teach you the
process of creating a basic image. If you do not watch the movies do not expect
to know how to use the program.